Cancellation and Refund Policy

Last updated: March 16, 2023

Thank you fortrusting Dubai Tourism Services for your UAE tourism needs. 

If, for any reason, You are not able to do the tour, we invite You to review our policy on refunds and returns. 

The following terms are applicable for any services that You booked with Us.

Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Dubai Tourism Services, 
  • Services refer to the items offered for sale on the website.
  • Booking means a request by You to purchase tourism service from Us.
  • Website refers to Dubai Tourism Services, accessible from
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Booking Cancellation Rights

You are entitled to cancel Your booking within 48 hours prior to the tour date without giving any reason for doing so. You will get 100% refund if the tour booking has been cancelled 48 hours prior to the tour date. 

Tour bookings cancelled 24 hours prior to the tour date are eligible for a 50% refund. 

Tour Bookings cancelled within 24 hours are not eligible for any refund. 

No Refund is available after the tour/tickets have been used/done. 

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email:
  • By phone number: +971 54 720 6753

We will reimburse You no later than 14 days from the day on which We receive the cancellation request. We will use the same means of payment as You used for the Booking, and You will not incur any fees for such reimbursement.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email:
  • By phone number: +971 54 720 6753