Privacy Policy

1. Introduction

Dubai Tourism Services ("we", "us", "our") respects your privacy. This policy explains what information we collect when you browse our site or book a tour, ticket, cruise or holiday package with us, how we use it, and the choices you have.

2. Information We Collect

We collect information in the following ways:

• Information you give us — name, email, phone number, pickup location and traveler details when you create an account, book an experience, or contact us
• Payment information — processed securely by our payment providers (Stripe, PayPal); we do not store your full card number on our servers
• Account information — if you sign up or log in with Google, we receive your name, email and profile photo from Google
• Usage information — pages visited, device/browser type, and general location, collected automatically to help us run and improve the site
• Communications — messages you send us via WhatsApp, email or our contact forms

3. How We Use Your Information

• To process and confirm your bookings, issue e-tickets, and coordinate pickups with operators
• To send booking confirmations, updates, and respond to your enquiries
• To process payments and refunds
• To improve our site, tours and customer support
• To meet legal, tax and accounting obligations
• To protect the site against fraud, abuse and security threats (including basic bot-protection checks like reCAPTCHA)

We do not sell your personal information to third parties.

4. Who We Share It With

We share only what's needed to deliver your booking:

• The tour, ticket or activity operator fulfilling your booking (name, traveler count, pickup details)
• Payment processors (Stripe, PayPal) to complete your transaction
• Email/communication services to send booking confirmations and e-tickets
• Authorities, where required by law

5. Cookies

We use cookies and similar technology to keep you logged in, remember your language/currency preference, and understand how our site is used. You can control cookies through your browser settings, though some features may not work properly if cookies are disabled.

6. Data Retention

We keep your booking and account information for as long as your account is active, and afterwards for as long as needed to meet our legal, tax and accounting obligations.

7. Your Rights

You can:

• Access, update or correct your account details any time via My Account → Profile
• Request a copy of the personal data we hold about you
• Request that we delete your account and associated data, subject to any records we're legally required to keep

To make any of these requests, contact us using the details below.

8. Data Security

We use industry-standard safeguards — secure (HTTPS) connections, hashed passwords, and restricted admin access — to protect your information. No method of transmission or storage is 100% secure, but we work to keep your data protected at every step.

9. Children's Privacy

Our site is intended for adults booking travel experiences. We do not knowingly collect personal information directly from children. Traveler details for children included on a booking (e.g. a child's name or age) are provided by the adult making the booking.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

11. Contact Us

Questions about this policy or your data? Reach out any time: